Custom Orders

Our custom cakes require a minimum of 14 days notice. This is due to the amount of work that goes into creating your one of a kind custom creation.

forms of payment

We accept cash payment and all major credit cards. We also accept Zelle, Cashapp, Paypal, and Applepay.

Emailing and Quotes

When emailing a request or quote please be sure to indicate the delivery date and time, as well as number of servings you desire.

Deposits

When placing an order there is a 50% non-refundable deposit required for all orders over $100. The remaining balance is due upon pick-up or delivery.

Deposits/orders placed within 7 days before the established date will be considered rush orders and are subject to a $30 rush fee. This fee does not go towards the remaining balance of your order.

Full payment is required for orders less than $100.

Cake Tastings

Cake tastings are for cakes serving 100 or more guests and are designed to accommodate two guests with up to 4 selected flavors. There is a $60 fee for cake tastings. Upon booking with LOE, this fee is transferred and deducted from your total balance. No additional guests or children are allowed to attend cake tastings unless pre-approved by your cake consultant. Upon approval, any additional guests require a $30 accommodation fee.

***************************Update to Cake Tastings***************************

Because of the recent Covid-19 pandemic, all wedding tastings will be made to go. Rest assured we are taking every health precaution measure to ensure your products are safe according to our local Health Department and CDC regulations.

Pick up policy

If pick-up is desired, you will be given a pick-up time window and your cake must be picked up within that window. If you need to change your pick-up time, we require a 24-hour notice.

You are responsible for transporting your cake and/or treats. We are not responsible or liable for orders once they leave our premises.

Cakes are fragile and can be damaged if transported incorrectly or kept under extreme weather conditions. Place cakes on the flat floorboard of the car/vehicle. Cake should NEVER be placed on seats or in trunks.

Please understand that masks are to be worn when picking up cakes/treats.

Delivery and set-up policy

Delivery fees vary upon distance traveled. A minimum order of $100 must be placed to qualify for delivery. Delivery is $25 within 5 miles of our location with $1 for each additional mile.

Our set-up fee is $30 or 20% of the total order for orders $200 or more.

If cake cutting is requested by the client, a fee of $30 will be added to the total order for orders $200 or more.

Delivery and set-up fees are included in the total invoice. We are not responsible for any damage to the cake after set-up is complete. You are responsible for providing an appropriate and secure table and environment for the cake. Cakes may be heavy and require a sturdy table, and optimal room temperature of 70 degrees or below.

It is your responsibility to ensure that the event location is open and available for set-up at the appointed time. Should we have to wait at the site for the event location to be opened, you will be billed for the time at a rate of $15 per 15 minutes that must be paid before the set-up of your cake.

outside events

Any cake placed outside during an event has the possibility of melting or deforming due to the heat. We are not responsible for cakes that are damaged due to venue.

order changes

Changing an order will be considered up to 7 days before the event. We are unable to guarantee changes for custom orders that are fewer than the 7 days notice. Any changes or revisions granted before the due date may incur a revision fee of $30 or 20% of your order for orders $200 or more.

cancellations

To cancel a custom order, we require a minimum of 7 days from the date of your event. All deposits are non-refundable upon cancellation; however, the deposit can be transferred to a different date upon approval. Any design or theme changes made within 7 days of your event will be subject to a $30 revision fee or 20% of your order for orders $200 or more.

photographs

On occasion, we will photograph our cakes and we reserve the right to use any photographs for display or promotion without compensation to you.

Allergen notice

Our products may contain or come into contact with milk, wheat, nuts, soy and other food allergens. You agree to notify your guests of this risk and hold us harmless for any allergic reactions.